Facebook Responds to Questions About Macy’s Spam

Since writing about the emergence of Macy’s spam on Facebook last week, I’ve been inundated with search traffic and emails on the subject. I wrote a quick note to the Facebook communications staff this afternoon, wondering if they were aware of the problem. Here is their prompt response:

Thanks for the note and help in getting the word out about the Macy’s spam attack. We’re also aware of it and believe that only a small percentage of users have been affected. We’re working to update our security systems minimize further impact. Education is also a key part of the solution and we’ve posted a note about this on our security page (http://www.facebook.com/security). Other security tips and links to free virus scanners are also there so it might be a good place for you to send people.

Here are the links they provide on the security page:

Support for your Computer

If your Windows PC or Mac is ever infected with malware or a virus, check out these helpful sites:

* http://www.microsoft.com/security/default.mspx
* http://support.apple.com/kb/HT1222

Free Online Virus Scanners

You should also immediately run a virus scan using one of these sites:

* http://www.kaspersky.com/virusscanner
* http://security.symantec.com
* http://us.mcafee.com/root/mfs/scan.asp?affid=56
* http://www.bitdefender.com/scan8
* http://onecare.live.com/site/en-us/default.htm
* http://ca.com/securityadvisor/virusinfo/scan.aspx
* http://www.ewido.net/en/onlinescan
* http://www.pandasecurity.com/homeusers/solutions/activescan

I’m impressed that Facebook responded so quickly. I’ll be even more impressed if they deal with the problem better than Myspace did.

Update: All Facebook has a writeup on the Macy’s spam on Facebook as well.


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