Question and Answer: Editing Your Organization’s Entry on Wikipedia
Question and Answer is a new feature in which I’ll take questions from readers and clients and do my best to answer them. This is something I spend time doing on a regular basis anyway so I figured I might as well make the exchanges publicly available here. If you have a question you’d like me to answer, send me an email at email@example.com and I’ll do my best to answer it here.
I had a quick question about Wikipedia.
What’s your advice on editing our own entry? If you take a look, you can see that there are some inaccurate — or unbalanced, at the very least — entries on our page.
Here is Wikipedia’s advice on how to deal with inaccurate information on an article about you or your organization:
It is generally considered okay for you to edit your own article in certain circumstances:
* If the article is clearly derogatory in tone and was written based on questionable sources or no sources.
* If it contains private information you strongly don’t want shared, particularly if you are not famous. (This might include, for example, your e-mail address, date of birth, religious affiliation or sexual orientation.)
* If you believe it is libelous.”
If your problems with the article don’t meet those qualifications, try this:
“Click on the tab labeled “discussion” at the top of the article page. That will take you to the talk page for that article. We encourage you to make comments there. Just explain what you feel is incorrect, and how you think it should be fixed. It also helps if you can cite sources (such as media stories) that will help validate the facts.”
They also indicate that it is acceptable for PR firms to update entries for their clients, as long as they cite sources.
Keep in mind that if you do decide to edit your own entry, it will be public knowledge.